Shahnaz Khademizadeh; shadi ghasemizadeh; A. Hossein Farajpahlou
Abstract
Background and Objectives: Given that information is the basis of decisions and actions in organizations and these actions affect the success of the user of the information (individual or organization) (Mcleod, 1995). Therefore, evaluating the quality of information should be considered by organizations ...
Read More
Background and Objectives: Given that information is the basis of decisions and actions in organizations and these actions affect the success of the user of the information (individual or organization) (Mcleod, 1995). Therefore, evaluating the quality of information should be considered by organizations from the stage of preparation to its maintenance. Therefore, addressing the design and operation of technical documentation information systems and also using indicators to evaluate the quality of information of this type of information systems and technical documentation archived in it can be a solution to produce quality information and produce sustainable and quality technical documentation of the organization. Guarantee. Evaluating information systems Technical documentation is a mission that leads to providing quality and stable information in organizations, including knowledge-based companies. The purpose of this study was to evaluate the quality of information in technical documentation information systems of knowledge-based companies located in Khuzestan Science and Technology Park, in order to achieve quality evaluation criteria for preparing and maintaining information in technical documentation and providing a model for information managers in Khuzestan Science and Technology Park.
Methodology: The data collection method of the present study is descriptive-survey. This research is in terms of purpose of applied studies and in terms of method is among the mixed research. Due to the concurrence of qualitative and quantitative methods in this research, the simultaneous mixed method is considered for this research. In the qualitative part of the research, the analytical approach of historiography and in the quantitative part, the descriptive-survey method have been used. In the qualitative section, the statistical population includes all key specialists and those who are familiar with technical documentation information systems and have worked and experienced in this field, and based on expertise, were selected by purposive sampling method. The statistical sample of the present study in the qualitative section is the interview of 10 experts in information systems and technical documentation of science and technology parks in Khuzestan province. In this study, due to the need for key information resources in this field, the snowball sampling method (Patton, 2002) has been used. Sampling continued until we achieved saturation in the collected information. In the qualitative section, semi-structured interview tools were used to collect data. In order to present the model of the present study, by reviewing the documents that have been done in the research (Khademizadeh, Faraj Pahlo, and Ghasemizadeh ,2020), the interview protocol has been designed and in-depth interviews have been performed based on it. In the quantitative part of the present study, a questionnaire was used to collect data. . This questionnaire is based on the "CISE" model. In this research, two questionnaires have been used for experts and managers of the documentation department. The experts' questionnaire has 18 items that have been designed on a five-point Likert scale, and the documentation of the managers of the documentation department included 8 items with a nominal scale. The present study population is companies located in Khuzestan Science and Technology Park, which according to the latest statistics provided in 2019 are about 164 companies. Among these companies, 44 active companies that had a long history in the field of documentation and management and other scientific fields related to documentation, participated in this survey and 32 experts with regard to the background and expertise in documenting activities as Statistical sample completed the research questionnaire. In addition to this sample, 11 managers in whose company the documentation activity is performed by the documenter information system, participated in this study. In the qualitative part, the data obtained from the interview and the analysis of documents were analyzed as content analysis by deductive coding method. In the quantitative part, the analyzes of this research have been done at two levels of descriptive and inferential statistics.
Findings: The findings of the present study showed that the quality of preparation and maintenance of technical documents in the information systems of Khuzestan Science and Technology Park in the statistical community with an average higher than 3, is moderate and desirable. Findings show that all four indicators studied in the present study include accessibility, quality, durability and maintenance; They are in a good position by earning a score higher than the standard score of 3.
Discussion: In general, it can be concluded that the use of technical documentation management in all types of organizations, especially project-based organizations has a positive effect on information quality.
