نوع مقاله : علمی پژوهشی

نویسندگان

1 استادیار پژوهشگاه علوم و فناوری اطلاعات ایران (ایرانداک)

2 استاد علم اطلاعات و دانش‌شناسی دانشگاه فردوسی مشهد

چکیده

هدف: مقاله حاضر تلاش دارد تا به معرفی مدل ذهنی افراد در استفاده از نظام‌های اطلاعاتی به منزله یک حوزه پژوهشی بپردازد.
روش: روش پژوهش تحلیل مفهومی است. پژوهشگر از طریق مرور پژوهشهای مرتبط، به مفهوم‌پردازی مدل ذهنی و عوامل موثر بر آن در بافت نظام‌های اطلاعاتی از دیدگاه پژوهشگران پرداخته است.
یافته‌ها و نتیجه‌گیری: واکاوی پژوهش‌ها نشان می‌دهد بیشتر آن‌ها با رویکرد کیفی و با استفاده از فن شبکه مخازن و مصاحبه نیمه‌ساختاریافته انجام شده است. همچنین با وجود ارتباط نزدیک حوزه تعامل انسان و رایانه با رفتار اطلاعاتی، توجه به نظریه‌های این حوزه و عوامل شکل‌دهنده و تأثیرگذار بر مدل‌های ذهنی افراد کمتر مورد توجه پژوهشگران قرار گرفته است. با وجود این‌که در برخی پژوهش‌ها به شکاف بین مدل‌های ذهنی ذی‌نفعان (کاربر و طراح) اشاره شده است، مقایسه مدل‌های ذهنی افراد گوناگون و توجه به مهمترین عوامل تأثیرگذاری همچون تجربه‌ها، آموزش، پیشینه شغلی و مانند اینها بر شکل‌گیری مدل‌های ذهنی افراد از اهمیت زیادی برخوردار است. 

کلیدواژه‌ها

عنوان مقاله [English]

Development & Evolution of Mental Model in the Context of Information Systems: From General View to Performance Prediction

نویسندگان [English]

  • Reza Rajabali Beglou 1
  • Rahmatollah Fattahi 2
  • Mehri Parirokh 2

1

2

چکیده [English]

Purpose: This paper tries to investigate people’s mental model in utilization of an IS as a field of research.
Method: This is a conceptual and theoretical study developed on the basis of concept analysis and literature review, conceptualizing mental model and the factors affecting it in the context of information systems in researchers’ views.
Results/Findings: The results of the study showed that most of the research was conducted with a qualitative approach using Repertory Grid Technique (RGT) and semi-structured interview. Also, despite close relationship existing between Human-Computer Interaction and Information Behavior, less regarded were theories in this area and the factors shaping and affecting people’s mental model. Although some research pointed to the gaps existing among beneficiaries’ mental models, comparison of different mental models and considering the most important factors such as experience, education, and career background effective on mental models are also very important.

کلیدواژه‌ها [English]

  • Mental Model
  • Cognitive Map
  • Information Systems
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