Document Type : Original Article

Authors

• Marzieh Golabian Moghadam ¹
• Iraj Radad ¹
• Hassan Behzadi ²

¹ Imam Reza International University

² Ferdowsi University of Mashhad

Abstract

Abstract

Purpose: The main purpose of this research is a survey the gap between their expectations and perceived performance of SAMAN capabilities based on the expectation-confirmation theory.
Methodology: This research is functional and the method of the survey is descriptive-analytical approach. Statistical study of this research is All 220 librarians working in public libraries in the province of Khorasan Razavi that use SAMAN software. The data collection tool is questionnaire. In order to access the reliability of the data collection tool, Cronbach's alpha coefficient was used.
Findings: Findings showed that the gap between expectations and perceived performance is -0/415. Although, the results showed that there is little gap between expectations and perceived performance, but librarians expressed their satisfaction higher than average (3/519).
Result: The overall result indicates that SAMAN designers should try to fill this gap by the consideration of librarians changing expectations in order to cause SAMAN capabilities more usefulness.

Keywords

• Expectation
• Perceived performance
• Expectation confirmation theory
• Saman software
• Public Library