Document Type : Original Article
Authors
1 Department of Knowledge and Information Science, Payame Noor University, Iran
2 payame Noor University
3 Payame Noor University
Abstract
Purpose: This paper aims to evaluate the quality of services provided by mobile websites of Iranian academic libraries.
Research method: This research uses a quantitative content analysis methodology. In this research, using a purposive sample, 20 top universities affiliated to the Ministry of Science Research and Technology (MSRT), and 20 top Islamic Azad Universities (IAU) listed in ISC have been chosen. Data gathering tool is a standard checklist by Torres-Pérez (2016) which evaluates the quality of services.
Findings: The results indicated that the quality of services in mobile websites of MSRT is higher than average, and IAU’s are lower than average. In the ranking of service quality, Tehran University, Islamic Azad University, Science and Research Branch, Ferdowsi University of Mashhad, and University of Mazandaran acquired highest scores. Also, the results revealed that there is no correlation between rankings based on the quality of academic libraries' services and their university ranking in the ISC.
Conclusion: Considering the wide range of users, it seems that paying attention to the quality of services in the design of the mobile website of academic libraries makes it easier for users to visit it, use more library services, and eventually increase the efficiency of library services.
Keywords
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