The Relationship between Emotional Intelligence and Organizational Commitment of Public Librarians of East Azarbaijan Province: The Mediating Role of Job Satisfaction

Shahbazi, Rahim; Hedayati, Aziz; Sefidi, Mostafa

doi:10.22055/slis.2022.36422.1816

The Relationship between Emotional Intelligence and Organizational Commitment of Public Librarians of East Azarbaijan Province: The Mediating Role of Job Satisfaction

Document Type : Original Article

Authors

Rahim Shahbazi ¹

Aziz Hedayati ²

Mostafa Sefidi ³

¹ Assistant Professor- Azarbaijan Shahid Madani University

² Department of Knowledge & Information Science, Faculty of Education and Psychology, Azarbaijan Shahid Madani University, Tabriz, Iran,

³ Iran Public Libraries Foundation, Tabriz, Iran

https://doi.org/10.22055/slis.2022.36422.1816

Abstract

Background and Objectives: Emotional Intelligence (EQ) has a significant effect on human behavior. It justifies the lack of success among people with high Intelligence Quotient (IQ) and unexpected success among people with an average IQ. The purpose of the present research was to study the relationship between emotional intelligence and organizational commitment with the mediating role of job satisfaction among librarians of public libraries in East Azarbaijan province.

Methodology: The present research is practical in its purpose and utilizes a quantitative approach in a descriptive-correlational method based on structural equation modeling. The study's statistical population consisted of all librarians (421 people) at public libraries in the East Azarbaijan province in 2020. With regard to statistical society and based on Morgan’s size determination table, the sample size was determined (201 persons). Data were gathered with the help of questionnaires of Siberia Schering's emotional intelligence (1998), Smith, Kendall and Hollin's job satisfaction (1969) and Allen & Meyer’s organizational commitment (1990). Reliability of three questionnaires was confirmed by Cronbach's alpha coefficient to be 0.81, 0.79 and 0.83, respectively.

Findings: The results indicate that there is a positive and significant correlation between EQ and organizational commitment (r=0.317) and EQ and job satisfaction (r=0.348) among the librarians of public libraries. Moreover, there is a significant link between EQ and organizational commitment (β=0.29, t=5/42) in librarians. Furthermore, there is a significant relationship between EQ with job satisfaction (β=0.33, t=5.80) and job satisfaction with organizational commitment (β=0.38, t=7.07). Also, the results of structural equation modeling test showed that the proposed conceptual model regarding the relationship between EQ, job satisfaction and organizational commitment of librarians has a goodness of fit (RMSEA=0.001، CFI=932، GFI=0.938).

Discussion: In today’s world, the importance of human resources for growth, development and survival of organizations cannot be overemphasized. Qualified human resources are one of the most important requirements for realizing organizational goals. Appropriate levels of emotional intelligence among employees would result in paying proper attention to clients, lowering expenses, improving relations, reducing conflicts, and refining the teamwork performance.

Keywords

Emotional Intelligence

Organizational Commitment

Librarians'

Job Satisfaction

Structural Equation Modeling (SEM)

Subjects

Public Libraries

Afshani, A., TavakoliZadeh, M., Soheili, F., & Jannatifar, A. (2016). A study on the relation between job satisfaction & organizational commitment among the librarians of public libraries in Yazd province. Library & Information Science Studies (Educational Science & Psychology), 2(23), 119-142. (In Persian)

Aghdasi, S., Kiamanesh, A., & Navehebrahim, A. (2011). Emotional intelligence & organizational commitment: Testing the mediatory role of occupational stress & job satisfaction. Social & Behavioral Sciences, 29(2011), 1965-1976. (In Persian)

Alirezaei, N., Masah, H., & Akrami, N. (2013). The relation between work conscientiousness with job performance. Ethics in Science & Technology, 8(2), 76-86. (In Persian)

Aminbeidokhti, A., Rahimi, M., & Akbari, M. (2017). The relationship between emotional intelligence & personality traits & job satisfaction in Tehran Electricity Power Distribution Company staff. Iranian Electric Industry Journal of Quality and Productivity, 5(2), 61-72. (In Persian)

Amirghodsi, S., & Bonyadi, A. (2018). Investigating the relationship between emotional intelligence, organizational commitment & job satisfaction of employees. Resource Management in Oil Industry, 9(35), 105-134. (In Persian)

Apte, S., & Khandagle, A. (2016). Assess the relation between emotional intelligence & quality of life. The International Journal of Indian Psychology, 4(1), 133-140.

Bazvand, K., Kashef, M., & Esmaeli, M. (2014). The relationship between emotional intelligence, organizational commitment & job satisfaction of employees in physical education general department of lorestan province. Journal of Sport Management, 5(4), 125-143. (In Persian)

Boniadi, A., & Amirghodsi, S. (2017). A study of the effect of emotional intelligence on employees’ organizational commitment with regard to mediating role of job satisfaction. The Public Management Perspective, 32, 145-163. (In Persian)

Cullinan, C., Bline, D., Farrar, R., & Lowe, D. (2008). Organization-harm vs. organization-gain ethical issues: An exploratory examination of the effects of organizational commitment. Journal of Business Ethics, 80(2), 225-235.

Dong, Q., & Howard, T. (2006). Emotional intelligence, trust & job satisfaction. Academic Journal, 4(2), 381-388.

Etebarian, A., & Omidpanah, A. (2008). The relation between emotional intelligence & job satisfaction. Thought & Behavior, 2(8), 55-66. (In Persian)

Eydi, H., & Azadi, R. (2016). The effects of social capital & job satisfaction on employee performance with organizational commitment mediation role (Case Study, Youth & Sports Ministry). Scientific Journal of Organizational Behavior Management in Sport Studies, 2(4), 11-24. (In Persian)

Foladvandi, M., Sadeghi, H., Tofighi, M., & Asadabadi, A. (2017). Relationship between job satisfaction & emotional intelligence in critical & emergency nurses. Journal of Sabzevar University of Medical Sciences, 24(1), 1-8. (In Persian)

Fu, W. (2014). The impact of emotional intelligence, organizational commitment, & job satisfaction on ethical behavior of Chinese employees. Journal of Business Ethics, 122(1), 137-144.

Ghoreishi, F. S., Zahirrodine, A. R., Assarian, F., Moosavi, S. G., & Zarezadeh Mehrizi, M. (2014). Evaluation of emotional intelligence & job satisfaction in employees of Kashan hospitals. Nursing & Midwifery Studies, 3(1), e11977. (In Persian)

Guleryaz, G., Guney, S., Miski Aydin, E., & Asan, E. (2008). The mediating effect of Job satisfaction between emotional intelligence & organizational commitment of nurses: A questionnaire survey. International Journal of Nursing Studies, 45(11), 1625-1635.

Habibi, A., & Adanvar, M. (2017). Structural equation modeling. Tehran: Jahad Daneshgahi Publications. (In Persian)

Haghighatjoo, Z., Shafighpour, M. R., Ansari, H., & Haghighatjoo, Z. (2008). The relationship between emotional intelligence & job satisfaction on men & woman working for IRAN medical sciences universities. Nurs Midwifery Journal, 6(4),159-169. (In Persian)

Hasanzadeh, R., sadati, M., & soleimani, F. (2011). The study of relationship between Emotional intelligence, Job satisfaction & job morale among personnel. Educational research paper Islamic Azad University Jump, 6(26), 1-21. (In Persian)

Hooman, H. (2009). Structural equation modeling using LISREL software. Tehran: Samt. (In Persian)

Kapur, N., & Rawat, V. (2016). Professional dance in relation to quality of life, emotional intelligence & self-concept. The International Journal of Indian Psychology, 3, 90-98.

Keramati, M., Elahyari, R., & Shahbazi, B. (2012). Exploring the relation between emotional intelligence & job satisfaction among employees of public offices in Quchan County. Educational Leadership & Management Quarterly, 6(4), 117-136. (In Persian)

Kohi Rostami, M., Ghazizadeh, H., & Moori Bakhtyari, N. (2019). The effect of communication skills of public library librarians of Khuzestan Province through mediation by cultural intelligence on customer relationship management. Journal of Studies in Library & Information Science, 11(2), 159-178. (In Persian)

Liu, C., Borg, I., & Spector, P. (2004). Measurement invariance of the German job satisfaction survey used in a multinational organization: Implications of Schwartz's culture model. Journal of Applied Psychology, 89(2), 1070-1082.

Loehlin, J. C. (2004). Latent Variable Models. An introduction to factor, path, & structural equation analysis. 4th Ed. New Jersey: Lawrence Erlbaum Associates Publishers.

Mohammadtabar, S., & Eskandari, H. (2011). Studying the impact of organized behavior of citizens & emotional intelligence on job satisfaction of the employees in Haft Almas Co. Counseling Culture & Psychotherapy, 2(7), 49-66. (In Persian)

Mrugank, V. T. & Ashwin, W. J. (2005). Motivating salesperson customer orientation: Insights from the job characteristics model. Journal of Business Research, 58(5), 584-592.

Nazariyan, A., & Mokhtari, M. (2013). The relationship between Job satisfaction & Emotional Intelligence & organization commitment physical education office staff of Tehran universities. Applied Research in Sport Management, 2(2), 43-56. (In Persian)

Newstrong, J. W. (2007). Organizational behavior: Human behavior at work (Twelfth edition). Irwin, McGraw-Hill.

Ostovar, S., & Amirzadeh Khatouni, M. (2008). A study of the relation between emotional intelligence, job satisfaction & organizational commitment among the private sector workers in Shiraz city. Journal of New Approaches in Educational Management, 1(2), 23-41. (In Persian)

Piri, Z., Asnafi, A., Pourebrahim, T., & Salemi, N. (2017). The study of the relationship between emotional intelligence & job satisfaction in librarians who work in university central libraries belonged to science. Research & Technology Ministry in Tehran, 10(38), 15-23. (In Persian)

Rezaiean, A. (2008). Fundamentals of organization & management. Tehran: SAMT Publications. (In Persian)

Salimi, G., Mohammadi, M., & Hosseini, T. (2016). Exploring the role of emotional intelligence in predicting job performance of school managers with regard to the mediating role of organizational learning. School Management, 4(2), 45-67. (In Persian)

Samadi, A., & Keivan, N. (2013). Investigating the role of managers' emotional intelligence in establishing effective communication. Governmental Management, 59(1), 523-558. (In Persian)

Scott, J. V., & Anusorn, S. (2008). The role of ethics institutionalization in influencing organizational commitment, job satisfaction, & esprit de corps. Journal of Business Ethics, 81(2), 343-353.

Shooshtarian, Z., Ameli, F., & Amini Lari, M. (2013). The effect of labor's emotional intelligence on their job satisfaction, job performance & commitment. Iranian Journal of Management Studies, 6(1), 27-43. (In Persian)

Taboli, H. (2013). Job satisfaction as a mediator in relationship between emotional intelligence & organizational commitment in employees Kerman universities. Life Science Journal, 10(1), 1-10.

Wong, C. S., & Law, K. S. (2002). The effect of leader & follower emotional intelligence on performance & attitude: An imploratory study. The Leadership Quarterly, 13(3), 243-274.

Woolridge, A. (2002). Come back, company. New York Times Magazine, 25(12), 75-98.

Yarigholi, B., Golmohammadnejad Bahrami, G., & Fazli, M. (2019). The relationship between perceived ethical climate, organizational justice & job involvement with the mediation role of professional ethics of schools teachers. School Administration, 7(3), 251-235. (In Persian)

Yarmohammadi, S., Hemmati, M., & Ramazani, R. (2010). The relationship between emotional intelligence & job satisfaction in physical education teachers. Journal of Sport Management, 2(6), 47-111. (In Persian)