Knowledge Management
somayeh fazeli; zohre cheraghi; Hadi Alhaei
Abstract
Introduction: Evaluating the maturity of knowledge management allows organizations to gain a clear understanding of their status in knowledge management indicators and plan for the next steps. Therefore, the present study was carried out in order to evaluate the organizational maturity of knowledge management ...
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Introduction: Evaluating the maturity of knowledge management allows organizations to gain a clear understanding of their status in knowledge management indicators and plan for the next steps. Therefore, the present study was carried out in order to evaluate the organizational maturity of knowledge management in the higher educational and research center of the water and electricity industry of Khuzestan.
Methodology: The research method is survey and applied. The data collection tool was the standard questionnaire of the Asian Productivity Organization, whose reliability value was 0.98. The sample size was 68 center personnel who were selected by census method. In order to analyze the data, SPSS version 23 software was used.
Findings: The research showed that the education and research center of Khuzestan water and electricity industry is at the second level of knowledge management maturity. Also, by performing the t-test, the research hypotheses were confirmed. In terms of average and Friedman ranking, the indicators of technology, process and knowledge process were ranked first to third, and the index of learning and innovation also got the lowest score among the indicators. Seventh-day assessment of knowledge management maturity. To measure the average of the seven criteria groups using the one-sample t-test, to check the normality of the data distribution using the Kolmogorov-Smirnov test, as well as to rank the criteria groups using the non-parametric Friedman test and to determine the level of maturity and calculate the total The scores of the seven criteria were used from the standard tables of the Asian Productivity Organization.
Conclusion: The investigated organization has passed the first stage of maturity of knowledge management and has understood the importance of establishing knowledge management. In this step, the managers, knowing the current situation, should try to fix the weak points and strengthen the strong points.
Keywords: knowledge management, maturity of knowledge management, educational and research center, water and electricity industry
