Maryam Hasannejad
Abstract
Objective: The purpose of this study is to assess the quality levels of library services at Jundi-Shapur University of Technology of Dezful by using LibQual tools to determine the status of its components from the users' point of view and determine the components that need to be upgraded.
Methodology: ...
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Objective: The purpose of this study is to assess the quality levels of library services at Jundi-Shapur University of Technology of Dezful by using LibQual tools to determine the status of its components from the users' point of view and determine the components that need to be upgraded.
Methodology: The research is a descriptive survey. The research community included three thousand undergraduate and graduate students of the university and members of the library which were sampled according to the simple random sampling procedure. The statistical sample size based on Morgan table was estimated to be 341 people.
Findings: The research findings showed that the library has been able to provide the minimum satisfaction of its users in some items of the Libqual questionnaire. The study also revealed that average level of services received by users in the service effect component is more than the other two components and in the community "with the highest limit of trust between 3.32 Up to 3.57 was in the first rank and then the component "information control" with a confidence limit between 2.86 to 3.11 in the second place and finally component "library as place" with a confidence limit between 2.52 to 2.79 was in the third rank.
Discussion: The level of services received by library users in the "service effect" component is at the level of minimum expectations and is not significantly different from it. Also, the services received by users in the "Library as a place" component are significantly different from the minimum and maximum level of user's expectations in the community. The maximum adequacy gap is also in this component. In the "information control" component, the level of services received by users from the library is not significantly different from the minimum level of user's expectations, but its difference with the maximum level of The user's expectations is significant .
Keywords: Service Quality Assessment, University Libraries, Dezful Jundi-shapur University of Technology, LibQual
Iraj Radad
Abstract
This study aimed to investigate the effect of communication skills of librarians of Central Library of Astan Quds Razavi on the quality of their services. The research was conducted through a descriptive and co-relational method. The statistical population consisted all librarians (64 people) and active ...
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This study aimed to investigate the effect of communication skills of librarians of Central Library of Astan Quds Razavi on the quality of their services. The research was conducted through a descriptive and co-relational method. The statistical population consisted all librarians (64 people) and active member of the Central Library of Astan Quds Razavi (61,178 people). Due to the limited number of librarians, all of them were conducted and 382 people (based on the Kerjcie-Morgan’s table of sample size) were selected randomly through stratified sampling method. Two standard questionnaires of Queendam (for measuring communication skills of librarians) and LibQual (for measuring the quality of services) were used to collect the needed data. The collected data were analyzed in both descriptive statistics (including frequency distribution and percentage, mean and standard deviation) and inferential statistics (Chi-square test, T-test and Pearson) using SPSS 18 software package. Descriptive findings showed that the average of librarians’ communication skills and also the quality of service in the Central Library of Astan Quds Razavi was on middle level. Analytical results showed that there is no significant relationship between the librarians’ communication skills and the quality of services in the Central Library. There was also a significant difference between the librarians’ communication skills in terms of their demographic characteristics (including gender, age, work experience, education and field of study).
