Background and Objectives: One of the influencing variables in job performance is psychological factors. The aim of the current research is to identify the psychological factors affecting the job performance of public library employees in Qom province.
Methodology: This research has been carried out under the pragmatism paradigm and of an exploratory type. In order to collect information, library and field methods have been considered. In the qualitative phase of this research, the Delphi method was used to identify psychological factors through a semi-structured questionnaire that was provided to the members of the Delphi panel; used and then approved; And in the quantitative phase, the quantitative AHP method was used to rank the factors. In this way, the questionnaire was distributed among academic staff members and employees with master's and doctorate degrees in public libraries of Qom province, and AHP method was used to analyze the data. In order to analyze the resulting data, Spss 25 and Expert Choice 11 software were used to analyze the data.
Findings: The findings obtained in this research show that psychological factors affecting the job performance of public library employees in Qom province include 7 categories of emotional intelligence including 14 components, cognitive intelligence including 4 components, emotional creativity including 3 components, creativity including 7 components, extroversion including 5 components, problem solving ability including 5 components, and responsibility also including 9 components. Based on the comparative analysis, the factor of emotional intelligence with a coefficient of 0.227 in the first degree, the factor of problem solving ability with a coefficient of 0.186 in the second degree, the factor of responsibility with a coefficient of 0.184 in the third degree, the factor of creativity with a coefficient of 0.169 In the 4th grade, the factor of cognitive intelligence was ranked 5th with a coefficient of 0.076, the factor of emotional creativity was ranked 6th with a coefficient of 0.056, and finally the extraversion factor was ranked 7th with a coefficient of 0.053.
Discussion: The results obtained from this research indicate that the mentioned psychological factors are effective in the performance of librarians of public libraries in Qom province. According to the identified psychological factors, it can be said that in the selection of librarians, their emotional intelligence should be identified and since it is ranked A, more attention should be paid to it, and it is also necessary that librarians have the ability to solve problems. and be able to help in solving the problems related to the identification of the information of their clients and be able to fulfill the responsibilities and duties assigned to them well. The extroversion factor was among the psychological factors that had the lowest rank and importance among other factors. Therefore, in the selection of librarians, these psychological factors should be considered and investigated.